Privacy Policy — huzy
Gaming Platform Bangladesh

01 Who We Are

huzy is an online gaming platform operating at huzy.app, offering mobile-first games including Fishing, Dragon Master, Win, Dragon Tiger Luck, Super Keno, and Bingo Fishing to players in Bangladesh. huzy processes payments in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket.

For the purposes of this Privacy Policy, huzy is the data controller — meaning we are responsible for deciding how and why your personal data is collected and used. If you have any questions about how huzy handles your data, contact us at [email protected].

02 Data We Collect

huzy only collects personal data that is necessary to provide you with a safe, functional, and enjoyable gaming experience. The categories of data we collect are outlined below.

03 How We Collect Your Data

huzy collects your personal data through the following means:

• Direct input: Information you provide when registering an account, completing identity verification, contacting support, or filling in any form on huzy.app.
• Automated collection: Technical and usage data collected automatically when you visit or interact with huzy.app, including via cookies and server logs.
• Payment providers: Transaction confirmation data shared by bKash, Nagad, or Rocket when you make a deposit or withdrawal. This is limited to confirmation status and transaction reference numbers.
• Third-party verification: If you submit identity documents for age or KYC verification, the data in those documents is collected and stored securely for compliance purposes.

huzy does not purchase personal data from data brokers or any third-party marketing lists. All data we hold about you comes directly from your interaction with the huzy platform.

04 Why We Use Your Data

huzy uses your personal data only for legitimate, clearly defined purposes. We do not use your data for anything beyond what is described here without first obtaining your explicit consent.

• Account management: To create, maintain, and secure your huzy account, including password resets and two-factor authentication.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Age and identity verification: To confirm that you meet the minimum age requirement of 18 years and that your account details are genuine.
• Game integrity: To maintain accurate game logs, resolve disputes, and ensure fair play across all huzy games.
• Fraud prevention and security: To detect and prevent unauthorised account access, bonus abuse, money laundering, and other prohibited activities.
• Responsible gaming: To monitor gaming patterns and provide timely interventions, deposit limit tools, and self-exclusion options where needed.
• Customer support: To respond to your queries, complaints, and data rights requests efficiently.
• Legal compliance: To meet our obligations under applicable laws and regulations, including record-keeping requirements.
• Platform improvement: To analyse usage patterns and improve the huzy experience for all players.

huzy does not use your personal data for automated decision-making that produces significant legal effects without human review. If any automated process flags your account, a member of our compliance team will review the case before any action is taken.

05 Data Sharing

huzy does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment providers (bKash, Nagad, Rocket): We share the minimum data required to process your transactions, such as your registered mobile number and transaction amount.
• Identity verification services: If you submit documents for KYC verification, those documents may be processed by a trusted third-party verification provider operating under strict data processing agreements with huzy.
• IT and hosting providers: huzy's platform is hosted on secure servers. Our hosting and infrastructure providers have access to technical data only, under contractual obligations to protect it.
• Legal and regulatory authorities: huzy may disclose your data to law enforcement or regulatory bodies if required by law, court order, or to protect the rights and safety of huzy and its players.

06 Cookies & Tracking

huzy uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit huzy.app.

The types of cookies huzy uses are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences, such as language settings and game display options, so you don't have to reset them every visit.
• Analytics cookies: Help us understand how players use huzy.app — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of some features on huzy.app.

07 Data Retention

huzy retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The general retention periods are as follows:

• Account data: Retained for the duration of your account and for 5 years after account closure.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in line with financial record-keeping requirements.
• Game activity logs: Retained for a minimum of 5 years for dispute resolution and regulatory compliance purposes.
• Identity verification documents: Retained for the duration of your account and for 5 years after closure, or longer if required by applicable law.
• Support communications: Retained for 3 years from the date of the last communication.
• Technical and usage data: Retained in anonymised or aggregated form for up to 2 years for platform analytics.

When data is no longer required, huzy securely deletes or anonymises it so that it can no longer be linked to you as an individual.

08 Data Security

huzy takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and huzy.app is encrypted using TLS (Transport Layer Security).
• Personal data stored on huzy servers is encrypted at rest using AES-256 encryption.
• Access to personal data within huzy is restricted to authorised personnel only, on a strict need-to-know basis.
• huzy conducts regular security reviews and vulnerability assessments of its platform infrastructure.
• All staff with access to personal data receive data protection training and are bound by confidentiality obligations.

Despite these measures, no online platform can guarantee absolute security. If you believe your huzy account has been compromised, contact [email protected] immediately. In the event of a confirmed data breach affecting your personal information, huzy will notify you within 72 hours.

09 Children's Privacy

huzy is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the huzy platform.

If huzy discovers that personal data has been collected from a person under 18, that account will be closed immediately, all associated data will be deleted, and any deposits will be returned to the payment source after deducting any winnings generated.

If you are a parent or guardian and believe your child has registered on huzy, please contact us immediately at [email protected] and we will take prompt action.

10 Third-Party Links

huzy.app may contain links to third-party websites or services, such as payment provider portals for bKash, Nagad, and Rocket. These third-party sites operate under their own privacy policies, which huzy has no control over.

huzy is not responsible for the privacy practices or content of any third-party website. We recommend that you read the privacy policy of any external site you visit before providing any personal information.

11 Updates to This Policy

huzy may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via their registered mobile number or email address at least 7 days before the changes take effect, where reasonably practicable.

The most current version of this Privacy Policy is always available at huzy.app/privacy-policy. The "Last Updated" date at the top of this page reflects when the current version was published. Continued use of huzy after any update constitutes acceptance of the revised policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how huzy handles your personal data, please get in touch with our team:

• Email: [email protected]
• Subject line for data requests: "Data Rights Request"
• Response time: Within 30 days for data rights requests; within 24 hours for general privacy queries
• Support hours: 24 hours a day, 7 days a week

For full details of your rights and huzy's platform rules, please also review our Terms and Conditions and Responsible Gaming pages.